Shipping and Delivery

SHIPPING AND DELIVERY

Worldwide Shipping from Singapore

EK Mineral Haven ships mineral specimens, polished minerals and jewellery from Singapore to many international destinations.

Because customs regulations for natural minerals vary between countries, we may not be able to ship every item to every destination. Some countries require permits, inspections or special supporting documents.

Please contact us before ordering if you are unsure whether mineral specimens can be imported into your country.

SHIPPING DESTINATIONS

We ship only to destinations supported by our approved courier services.

Orders to countries with strict customs regulations, import restrictions, unreliable tracking or limited courier service may require approval before payment. EK Mineral Haven reserves the right to decline or cancel an order when safe and reliable delivery cannot be arranged.

Customers are responsible for confirming that the purchased item may legally enter their country.

NO PO BOX ADDRESSES

We do not ship to PO Box addresses.

Customers must provide a complete residential or business address together with the recipient’s full name, telephone number and email address.

The telephone number may be shared with the courier for delivery purposes.

ORDER PROCESSING

Orders are normally prepared for dispatch within 3 to 5 business days after payment is confirmed.

Some large, fragile or high value specimens may require additional packing and preparation time. We will contact you if more time is needed.

TRACKING

All orders are shipped using a tracked delivery service whenever available.

Once the parcel has been dispatched, the customer will receive the courier name and tracking information by email.

Tracking updates may take some time to appear after collection.

SECURE PACKAGING

Mineral specimens are naturally delicate and may contain fine crystals, fragile formations or matrix material.

Each order is packed personally and carefully using protective materials suited to the specimen’s size, weight and structure. Larger or particularly delicate specimens may require special packing or additional shipping arrangements.

CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, inspection charges, handling fees or other costs imposed by the destination country.

These charges are not included in the product price or shipping fee. They are the responsibility of the customer.

We cannot declare an incorrect value or describe an order inaccurately on customs documents.

CUSTOMS DELAYS

Customs processing is controlled by the authorities in the destination country. EK Mineral Haven cannot guarantee customs clearance times or delivery dates.

Customers are responsible for responding to requests from the courier or customs authorities and providing any required information.

If an order is refused, abandoned or returned because the customer did not pay customs charges, provide required documents or comply with local import rules, any refund will be reviewed after the parcel is safely returned to us. Original shipping charges, return shipping charges, customs fees and related costs may be deducted from the refund.

DELIVERY TIMES

Estimated delivery times after dispatch are:

Asia: 8 to 15 business days

United States: 12 to 20 business days

Canada: 12 to 20 business days

Europe: 12 to 20 business days

Other destinations: Please contact us for an estimated delivery time before ordering.

These delivery times are estimates only and are not guaranteed. Customs inspections, public holidays, weather conditions, courier delays and other circumstances outside our control may affect delivery.

Order processing time of 3 to 5 business days is separate from the estimated delivery time.

ADDRESS ACCURACY

Please check your delivery address, telephone number and email address carefully before completing your order.

EK Mineral Haven is not responsible for delays, failed delivery or additional charges caused by incomplete or incorrect customer information.

DAMAGED PARCELS

Please inspect your parcel as soon as it arrives.

If an item appears damaged, contact us within 48 hours of delivery. Please keep all packaging and provide clear photographs of:

The outer parcel

The shipping label

The internal packaging

The damaged specimen

These photographs are required so we can assess the issue and submit a claim to the courier when applicable.

For questions about shipping availability, customs requirements or large and fragile specimens, please contact us before placing your order.

Email: info@ekmineralhaven.com

Telephone or WhatsApp: +65 83997608

Business location: Singapore